You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Advanced Infrastructure Technologies warrants all nozzles for one year from date of purchase, against defects in material and workmanship.
Should your nozzle fail before this time, please contact us for a return authorization. We will repair or replace the item without charge at our discretion. Kindly note that tampering, modifying or altering the characteristics of the nozzle in any way, may not only void this warranty, but also create a dangerous condition.
This warranty is limited to the value of the nozzle only and does not include other potential damages such as loss of revenue or time, or damage to other equipment. We kindly request that all warranty claims be accompanied by proof of purchase documentation. Thank you.